Website Terms & Conditions
Business name: Louise Normandière trading as Phrases Translations
Registered address: 48 rue Toussaint Louverture – 49130 Les Ponts de Cé – France
Telephone: +33 6 15 46 09 32
French business registration number: SIRET 51327719400033
Person in charge of the website: Louise Normandière
Intra-community VAT number: FR50 513277194
Frenchy industry code: APE 7430ZS
Privacy Notice (GDPR)
Last updated: May 2018
I value your privacy and am committed to keeping your personal and business information safe. I’ll never use your personal information for any reason other than that it was provided for, and I’ll never give anyone access to it unless necessary to deliver the service you require or I am obliged to by law.
How information is collected
I ask for contact information including your name, email address, and phone number, so that I can reply to your enquiry. My website doesn’t use cookies or scripts that were designed to track the websites you visit.
What information is held
When you contact me by email or through my website, I collect your name, email address, phone number, a social media username, and the company you work for, if you’ve given me that.
If you do business with me, I also collect your business name and bank details if applicable and keep records of the invoices I send you and the payments you make.
Where your information is stored and how long for
When you contact me by email or through my website, your information is stored in Gmail. After that, it may be stored on my computer. I keep my files for 10 years but am happy to remove any information before that time upon request.
What your information is used for
I use your information to contact you to discuss, arrange and deliver the service you require. Nothing else.
Person responsible for your information
I, Louise Normandière, am responsible for the security of your information.
Who has access to information about you
Only I have access to information about you. If any translations provided are outsourced to a colleague (for proofreading or translation, for example), there is a chance that your name and email address may be passed onto that colleague. If you arrange for the outsourcer to invoice you directly, then your invoicing details will be forwarded for this purpose.
Steps taken to keep your information private
The computers I use are all encrypted using BitLocker and are protected by a passcode or fingerprint access. My mobile devices are also protected by a fingerprint or password access.
How to have your information deleted
If you want to view, correct or delete any information held about you, please email louise@phrases-translations.com. I’m happy to comply with your wishes as long as I am legally allowed to do so.